Refund policy

At Hotix, we are committed to providing high-quality products that meets your expectations. However, due to the nature of our business and to maintain fair pricing and availability for all customers, we have a strict no-return, no-refund policy.

No Returns Policy

  • All Sales Are Final: Once an order is made, it is not eligible for return or exchange. This policy guarantees the availability of our products to all customers and aids in efficient inventory management.
  • Incorrect Orders Due to Company Error: In case of an error with your order, such as an incorrect size, color, or incomplete set, we will promptly address and rectify the issue. Please notify our customer service team within 7 days of receiving your order. Upon evaluation, we will collaborate with you to replace the item at no extra charge.
  • How to Contact Us: If there’s an issue with your order, please email us at Shophotix@gmail.com with your order number and a description of the problem. We aim to respond within 2 business days.

Refunds

  • Limited Refunds: The merchant will only accept refunds in cases where the error can be traced back to us. This policy applies to situations where an incorrect item was shipped.
  • Requesting a Refund: If you think you qualify for a refund, reach out to us within 7 days of receiving your order. We will not accept refund requests after this time frame.
  • Refund Process: Upon approval, refunds will be processed and credited back to your original payment method within 5 business days.

Important Notes

  • Sizing and Fit: Make sure to review the sizing chart on our website before making a purchase. If you have any doubts about sizing, our customer service team can provide guidance.
  • Color Variations: Please be advised that slight variations in product colors may occur due to differences in screen settings. Please note that returns or exchanges cannot be processed solely based on color discrepancies.

INTERNATIONAL TAXES & DUTIES

  • When your order arrives in your country, your local customs authority may apply import duties or taxes. These fees vary depending on the item’s value, materials, and country of origin. Because every country has different regulations, we’re unable to estimate these costs in advance.
  • Please note that it’s the customer’s responsibility to be aware of any applicable duties or import taxes before placing an order to avoid any unexpected charges.
  • If you choose not to pay import duties or taxes and decide to reject your parcel, a restocking fee—along with any shipping and delivery costs—will be deducted from your refund.

The customer's understanding and cooperation with our return policy are greatly appreciated. Our top priority is to deliver exceptional service and high-quality products. If there are any inquiries or concerns, please do not hesitate to contact us. Thank you for selecting Shophotix!